DTC Sales

DTC Sales & Customer Engagement Executive (2 Positions)

Location:
 Nairobi

Company:
 Food & Us

Employment Type:
 Full-time / Internship (based on experience)

Role Overview

This is a 
hands-on sales + customer engagement role
.

Your core mission: 
push sales, convert inquiries, and build real customer relationships—online and offline.

You'll engage with customers:

• On WhatsApp & digital channels
• At supermarkets and events
• During deliveries and follow-ups

Key Responsibilities

Sales & Customer Engagement

• Handle customer inquiries across WhatsApp, calls, and in-person interactions
• Convert inquiries into 
  confirmed orders and repeat customers
• Proactively follow up with leads, past buyers, and subscription customers
• Upsell and cross-sell products based on customer needs
• Build trust and long-term relationships with customer...