Dutch 2nd Line Service Desk Analyst

Dutch 2nd Line Service Desk Analyst

This is a Hybrid Opportunity, based in Century City, Cape Town.

In this role, you would be responsible for handling escalated technical issues, troubleshooting complex problems, providing remote assistance to end-users, documenting solutions and procedures, and collaborating with other teams or third-party vendors as needed. Your combined experience in Azure, Office 365, Active Directory, and backup technologies indicates that you have a solid background in various aspects of IT infrastructure and services. This skill set is valuable for our organization to maintain and enhance IT systems, ensure data security, and provide effective technical support to users.

Main Responsibilities

• Fully understand the service has been engaged to deliver in line with ITIL Framework.
• Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. <...