Duty Manager at Airbus A220 Center

Join the Airbus A220 Customer Response Center in Mirabel, Québec, where your technical expertise in aircraft systems will enhance our customer support. This role capitalizes on problem-solving skills and leadership in a hybrid work environment.
As a Duty Manager, you will coordinate essential support for A220 customers worldwide. With five years of aviation experience, you'll engage with multiple teams to optimize aircraft return-to-service activities. Your responsibilities include establishing action plans, managing client visibility, and mobilizing resources for effective resolutions.
Key Responsibilities:
• Create action plans for efficient aircraft service recovery
• Identify and coordinate specialists for AOG resolution
• Manage customer visibility and database throughout issue resolution
• Develop collaborative action plans with specialists
• Communicate customer support needs and trends to teams
Requirements:
• Five years of aviation industry experienc...