Duty Manager

Deutsche Lufthansa AG

Full time Bogotá, Bogota Other Management Occupations

Posted:

June 05, 2026

Location:

Bogotá, Bogota, Colombia

Job Description

Lead excellence on the ground! As a Duty Manager, you’ll ensure safe, secure, and efficient ground operations while delivering exceptional customer service.
From quick recovery during irregularities to exceeding expectations of premium and all Lufthansa's Group customers, your leadership will set the standard for hospitality and operational success. Join us!
Tasks
The Duty Manager is responsible for: 
Build relationships with premium customers and enhance top customer recognition

Act as Customer Care Ambassador

Ensure staff embody carrier values and provide personalized service

Verify staff appearance and attitude meet standards

Conduct daily briefings (where feasible) and oversee frontline operations

Manage station processes (e.g., flight editing, crew dispos, special interests)

Support alternate airport handling and mitigate conflicts (with Station Manager)
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Job Overview

Job Type: Full time

Location: Bogotá, Colombia

Posted: June 05, 2026

Deadline: July 15, 2026