Duty Manager

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

**What will I be doing?**

A Hotel Duty Manager is responsible for overseeing the hotel's operations, ensuring the safety and comfort of our guests and staff. This role requires a vigilant and proactive individual who can handle late-night operations, address guest concerns, and conduct regular patrols of the hotel premises, both indoors and outdoors.

**Key Responsibilities:**

+ **Operational Oversight:** Manage and oversee all hotel operations during the shift required (Morning, Afternoon and Night) on rotation basis, ensuring smooth and efficient functioning.
+ **Guest Relations:** Handle guest inquiries, complaints, and emergencies in a professional and timely manner, ensuring guest satisfaction.
+ **Security Patrols:** Conduct regular patrols of all hotel areas, including ...