Duty Manager Fo (Santa Marta)

Duty Manager FO

Job Overview

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long‑stay Guests, and others are in the hotel lobby. The role is responsible for managing the first impressions of our Guests and must perform tasks to the highest standards.

Responsibilities

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long‑stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results