Duty Manager for Guest Services

Take charge as a Duty Manager in the hospitality field. Lead guest service operations and deliver high-quality experiences while managing a talented team.
In this full-time role, you will be integral to maintaining service excellence and operational workflows. Your responsibilities will include resolving guest complaints, training new staff, and supervising all front-of-house activities. Collaboration with management and adherence to service standards are key components of this position.
Key Responsibilities:
• Address guest inquiries and special requests
• Supervise and mentor guest services team
• Handle escalations and operational issues
• Monitor front and back of house cleanliness
• Prepare operational documentation daily
Requirements:
• Minimum high school diploma or GED
• Bachelor's degree in hospitality or business preferred
• At least 5 years in hotel management
• Proven leadership abilities with a focus on service
• In-depth knowledge of...