Duty Manager (Front Office)

Job Description

Join our Front Office leadership team as a Duty Manager, where you will play a key role in maintaining exceptional guest experiences, leading our Front Office team, and ensuring the smooth operation of daily hotel activities. This position is ideal for an experienced hospitality professional ready to take the next step into hotel leadership within a supportive, high‑performing environment.

Key Responsibilities

• Work on the Front Desk as needed and act as Manager on Duty during shifts.
• Handle guest enquiries, feedback, and complaints professionally, ensuring timely service recovery.
• Lead, support, and train Front Office team members to maintain high service standards.
• Communicate updates on policies, rates, and property information clearly to the team.
• Ensure all team members follow hotel policies, procedures, and service expectations.
• Drive up-sells as part of Hotel revenue management cultur...