Duty Manager (Front Office)

Company Description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design‑led rooms. We invite you to the front row. This is a Full‑Time (40 Hours per Week) Role as a Duty Manager (Front Office).

Job Description

• Managing day to day operations of the Front Office department and help the Room Division Manager to run a operationally smooth department


• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations


• Analyze customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers


• Maintain guest database through updating Op...