Duty Manager (Front Office)

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury.SO/ Auckland is located in the heart of Auckland's CBD.With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front row. This is a Full-Time (40 Hours per Week) Role as a Duty Manager (Front Office) .

Job Description

• Managing day to day operations of the Front Office department and help the Room DivisionManager to run a operationally smooth department
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera Cloud guest profile with all necessary information ...