Duty Manager (Front Office)

Company Description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant‑garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD, with views of the Waitematā Harbour and city, across 16 floors and 130 design‑led rooms. We invite you to the front row.

Job Description

• Manage day‑to‑day operations of the Front Office department and assist the Room Division Manager in running a smooth operation.
• Deliver excellent guest service by coordinating the link between the hotel, guests and hotel operations.
• Analyse customer feedback and recommend actions to the leadership team to enhance services and offers.
• Maintain the guest database by updating Opera Cloud guest profiles with all relevant information, including VIP levels.
• Ensure the safety and security of hotel guests and employees.
• Maintain stric...