Duty Manager

We are seeking a detail-oriented and customer-focused Duty Manager for our Front Office team in Kochi, India. In this pivotal role, you will oversee the daily operations of the front office department, ensuring seamless coordination between our guests and hotel operations while maintaining the highest standards of service excellence and security. As a Duty Manager, you will be instrumental in delivering exceptional guest experiences and supporting the Room Division Manager in running an operationally smooth and efficient department.

• Manage day-to-day front office operations and coordinate with the Room Division Manager to ensure smooth departmental functioning
• Deliver outstanding guest service by acting as the primary link between hotel guests and hotel operations, addressing inquiries and concerns with professionalism and empathy
• Analyze guest feedback and customer data to identify trends, and make strategic recommendations to the...