Duty Manager

We are seeking a dedicated and dynamic Duty Manager to join our Front Office team. This is a unique opportunity to play a pivotal role in the daily operations of our hotel, ensuring excellence in service and unforgettable moments for our guests.

Job Duties:

• Warmly welcome and assist guests with professionalism and genuine hospitality.
• Promptly address and resolve guest concerns to ensure satisfaction.
• Oversee daily hotel operations for seamless and efficient service delivery.
• Collaborate with various departments to maintain high-quality standards.
• Lead, motivate, and inspire a diverse team to achieve service excellence.
• Support staff development through guidance and mentorship.
• Serve as the primary contact during emergencies, ensuring swift and appropriate action.
• Enforce safety and security protocols across the property.
• Manage shift operations, ensuring optimal staffing and performance.