Duty Manager Mississauga

Overview

Duty Manager (HOT0CKRM)

Work Locations: Hilton Toronto Airport Hotel & Suites, 5875 Airport Road, Mississauga, L4V 1N1.

Responsibilities

• As a Duty Manager, you will work closely with guests to greet, converse, and assist with enquiries, especially when VIP guests, long‑stay guests, and others are in the hotel lobby. You will manage the first impressions of our guests and perform the following tasks to the highest standards:


• Occupy the hotel lobby and other public areas, particularly at busy times


• Engage guests in conversation and provide general assistance


• Manage, record, and resolve promptly all guest complaints


• Meet and greet VIP guests and major corporate clients upon arrival


• Coordinate the services and special facilities provided to long‑stay guests


• Understand all credit procedures and ensure they are appli...