Job Description
At Roswyn, A Morgans Originals Hotel, our Duty Managers are more than operational leaders — they are the heartbeat of the guest experience. As the Duty Manager, you’ll be the go-to person across the hotel, ensuring smooth operations, empowering the team, and making sure every guest leaves with a story worth telling.
This role is hands-on, people-focused, and all about balance: one eye on the details of daily operations, and the other on the bigger picture of guest satisfaction and brand standards.
What you’ll do…
Act as the Manager on Duty, ensuring seamless operations across all departments while maintaining Roswyn’s unique service standards.
Lead by example on the floor, being visible, approachable, and proactive in assisting both guests and team members.
Be the primary point of contact for guest concerns, resolving issues with empath...
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