Duty Manager (Nanyang Executive Centre)
Nanyang Technological UniversityJob Description
The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. Currently undergoing refurbishment, the NEC features 150 guestrooms and aims to offer a premier venue for corporate training, retreats and private events.
We are looking for an experienced and service-oriented Duty Manager to take operational responsibility for the property during assigned shifts. The role will serve as the senior on-site leader, ensuring the smooth functioning of all departments, delivering exceptional guest service, and managing any issues that arise.
Key Responsibilities:
Guest services and relations
Serve as the main point of contact for guests during a shift, handling inquiries, special requests, and complaints with diplomacy and tact.
Greet VIP guests upon arrival and assist with their check-in and departure.
Ensure that all guest-facing staff provide outstanding and courteous customer service.
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