Duty Manager / Night Shift - Hospitality

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Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-informed to deliver to Guests an exceptional experience from check-in through check-out. The Duty Manager is also responsible for managing the first and last impressions of our guests.

Responsibilities

Supervise the activities and the service levels of the Front Desk, Concierge/Porters.

Monitors the Front Office employees to make sure all guests receive prompt and personal recognition

Promote the basic habits of smiling, greeting guests by name, and thanking guests.

Ensure that check-in procedures are strictly adhered to and that the correct guest details and charge-ou...