Duty Manager

Job Summary

Lead and coordinate Front Office operations to optimize room revenue and guest satisfaction. Manage team training and compliance with hotel policies and safety regulations to ensure service excellence and operational efficiency.

Responsibilities

• Optimize daily room inventory status to maximize revenue while maintaining high guest satisfaction
• Collaborate with Finance to monitor and reduce account receivables levels
• Analyze Front Office operational and human resource performance report variances and initiative impacts to the Front Office Manager
• Develop and deliver training programs to improve team productivity and guest service quality
• Anticipate and promptly address guest needs through direct service or effective team communication
• Resolve guest complaints immediately to uphold satisfaction and service standards
• Coordinate Front Office sections including...