Duty Manager

Staff meals provided.

Responsibilities

• Support Front Office Manager in ensuring department targets and reviewing for improvement, including guest review/social media rating, positioning, upsell, membership enrollment, and DCC.
• Review work processes for possible improvements and efficiency.
• Handle all guest complaints/feedback in a professional manner.
• Follow up on guest complaints efficiently and take corrective action.
• Provide on-site support to guests’ needs and queries.
• Oversee and supervise guests’ arrivals and departures with the front office team.
• Review arrival list for all arrivals and VIPs to check room allocations, amenities, and special requests.
• Ensure all reception and cashiering procedures are performed in accordance with established standards.
• Work closely with other operational departments to provide seamless and consistent guest service.
• Train new and...