Duty Manager

Job Description

• Responsible for the daily operation of the hotel.
• To ensure that all departments are fully staffed and running smoothly.
• To do walk-arounds of the hotel and ensure that everyone and everything is as it should be.
• To assist in departments to ensure smooth service.
• To have contact with each department and inform them of the days, weeks schedules, future functions, and events.
• To greet and talk to guests and to anticipate and follow through on their requests. - To have a good knowledge of the hotel and all its equipment.
• To deal with guest complaints.
• To deal with any emergencies which may occur.
• To commit to the sustainability ethos of the hotel and to lead by example.
• To monitor procedures and equipment on an on-going basis to ensure that they have regard to both the employees and guests' health and safety.
• To sell the hotel to any prospective guests, functions, group...