Duty Manager

The Duty Manager / FOH Manager plays a pivotal role in ensuring the smooth daily operations of the lodge, with a strong focus on guest experience, front-of-house service, and team coordination. This role requires a hands-on, professional, and guest-oriented individual who is passionate about hospitality, attentive to detail, and able to manage staff and operations effectively in a small lodge environment. 

Key Responsibilities 

Guest Experience & Front of House Management 

• Warmly welcome guests on arrival and ensure seamless check-in and check-out procedures. 
  
• Maintain a professional presence in guest areas, ensuring all guests feel valued and attended to. 
  
• Handle guest queries, requests, and complaints promptly and professionally. 
  
• Oversee dining service, ensuring high standards of presentation and guest satisfaction. 
  
• Ensure smooth communication between guests, lodge staff, and m...