Duty Manager

The Duty Manager is responsible for overseeing daily hotel operations during assigned shifts, ensuring smooth functioning of all departments and delivering excellent guest service. The role includes handling guest complaints, supervising Heartists, maintaining hotel standards, resolving operational issues, and ensuring compliance with safety and hospitality policies.

Key Responsibilities:

• Supervise hotel operations during shifts
• Ensure high guest satisfaction and service standards
• Handle guest concerns and emergency situations
• Coordinate with Housekeeping, F&B, and other departments
• Prepare shift reports and maintain operational records
• Support and guide Heartist to ensure efficient operations

• Degree/Diploma in Hospitality Management preferred
• 3–5 years of hotel operations experience
• Strong leadership, communication,...