Duty Manager 值班经理

1.汇报值班日志中所记录的所有事件。

Reportall daily occurrence of the Hotel in the Assistant Manager’s Log record.

2.仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项，且负责到底。

Follows through closely all tasks that need tobe attended and ensure full completion by end of shift. Checks through for anyoutstanding matter and assumes full responsibility for uncompleted tasks.

3.抽查客人的入住登记卡，确保准确录入客人资料。

Spot check all arrival registration cards andensures details are entered accurately.

4.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。

Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.

5.与相关部门经理协作，监控房务部的整体服务标准，采取必要的改进措施。

Monitors Rooms’ standards in general, workingthrough the respective DepartmentHeads to take corrective action where necessary.

6.确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。

Ensures that all company minimum brand standar...