Duty Officer-Montréal

As part of the management of its activity within Montréal airport , Royal Air Maroc is recruiting a duty officer who will be in charge of assisting the stopover chief in the management of the stopover , customer assistance and punctuality and security of all the operations of Royal Air Marc.

Key Responsibilities

• Supervision of services provided to Royal Air Maroc customers in all stages of the passengers circuit and ensure their compliance with RAM quality standards.
• Supervision of assistance organizations and control of services.
• Coordination of the care of passengers in the event of irregularity (transport, accommodation, etc.).
• Representation of Royal Air Maroc with local authorities and various stakeholders at the stopover.
• Coordination with the operations control center (CCO) and other operational entities (hotline, hub, etc.)
• Reporting of the stopover activity and reassembled passenger complaints for ...