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DWS Lead

Blue Pearl PTY
Full-time Philippines, Philippines Other-General
Posted:
March 01, 2026
Location:
Philippines, Philippines, Philippines

Job Description

The DWS Lead will be responsible for managing
and supporting end -user computing and workplace technologies. The role requires
strong technical expertise in operating systems, Active Directory, group
policies, MDM solutions, and virtualization platforms. The ideal candidate must
be capable of leading L1/L2 teams, ensuring service delivery excellence,
driving process improvements, and collaborating with cross -functional teams for
seamless workplace operations.


Key
Responsibilities

1.
Technical Leadership & Support

  • Lead the Digital Workplace Support (DWS) operations, guiding L1/L2
    support teams on daily tasks and escalations.
  • Act as the primary technical escalation point for workplace -related
    incidents and service requests.
  • Ensure adherence to SLAs, KPIs, and ITIL processes across end -user
    service...

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    Job Overview

    Job Type: Full-time
    Location: Philippines, Philippines
    Posted: March 01, 2026
    Deadline: April 10, 2026