DYNAMICS 365 BUSINESS ANALYST

Cluster Reply

Full-time Katowice, Silesian Voivodeship Business Operations Specialists

Posted:

June 08, 2026

Location:

Katowice, Silesian Voivodeship, Poland

Job Description

Act as the primary liaison between business stakeholders and technical teams for Dynamics 365 Sales topics.
Capture, analyze, and document business requirements related to sales processes (lead & opportunity management, account/contact handling, pipeline reporting, etc.).
Support the design and optimization of sales processes within Dynamics 365 Sales.
Contribute to the configuration and testing of solutions, working with internal/external implementation teams.
Collaborate with the Marketing team to support Customer Insights Journeys use cases and data alignment.
Prepare and conduct user workshops, trainings, and testing sessions.
Create clear and concise documentation, including user stories, process diagrams, and functional specifications.
Monitor CRM usage, gather feedback, and support continuous improvements.
Ensure alignment with CRM governance and data quality standards.
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Job Overview

Job Type: Full-time

Location: Katowice, Poland

Posted: June 08, 2026

Deadline: July 18, 2026