Dynamics 365 business analyst

Job Description Discovery & Requirements Gathering Understand current systems: Analyse how Sage is currently used, including financial processes, customer data, and integrations. Stakeholder interviews: Engage with finance, sales, support, and IT to understand pain points, workflows, and expectations. Gap analysis: Compare current Sage functionality with Dynamics 365 and identify gaps, overlaps, or improvements. Documentation & Planning Document business requirements: Define detailed functional and non-functional requirements for the new system. Process mapping: Create as-is and to-be business process flows. Define data migration strategy: Work with technical teams to determine which data from Sage will move to Dynamics and how (format, structure, volume, etc.). Solution Design Support Support system design: Collaborate with stakeholders to shape the CRM to meet business needs. Recommend modules & customizations: Advise which Dynamics 365 modules to use and wher...