E-Commerce Assistant

Job Description

Provide warm, professional customer service through online platforms by assisting with inquiries,product information, and services.

• Respond promptly to inbound and outbound communications including messages, calls, emails, live chats, and social media inquiries.

• Handle customer concerns or complaints effectively, ensuring proper follow-up and resolution.

• Maintain up-to-date knowledge of products, pricing, promotions, campaigns,

and company policies to provide accurate information.

• Assist customers with order placement, payment verification, and order-related inquiries.

• Process online transactions, exchanges, returns, and refunds in accordance with company and platform procedures.

• Monitor order status, delivery progress, and customer requests to ensure smooth fulfillment.

• Coordinate with warehouse, outlets, and relevant...