E-Commerce Assistant

Overview
The Ecommerce Assistant supports the day to day fulfilment of orders across Shopify, Shopee, Lazada and TikTok Shop. The role is customer minded, ensuring all orders are processed accurately, collected on time and dispatched smoothly. Strong attention to detail and proactive communication are essential.

Key Responsibilities

Order Processing and Fulfilment

• Retrieve and process daily orders from all ecommerce platforms
• Be customer minded to ensure goods are collected for fulfilment timely and accurately
• Pick and pack orders according to packing guidelines
• Prepare parcels for courier pick ups, including labelling and sorting by platform
• Support quality checks before dispatch
• Update order status in the system and ensure timely delivery handover

Inventory Coordination

• Be aware of stock availability across all channels
• Work closely with the Operations team to manage invent...