E-commerce Case Management Specialist

We are seeking a detail-oriented and analytical E-commerce Case Management Specialist to manage, investigate, and resolve marketplace cases—primarily focused on Amazon FBA reimbursements, returns, discrepancies, and escalations.

This role requires strong judgment, excellent documentation skills, and the ability to prioritize high-impact issues in a fast-paced, data-driven ecommerce environment.

Key ResponsibilitiesCase Management & Dispute Resolution

• Manage and resolve ecommerce cases across marketplaces (primarily Amazon Seller Central, with possible exposure to Walmart, Shopify, and SellerCloud).
• File, track, follow up, and escalate Amazon FBA reimbursement cases, including:
• Wrong item returned
• Lost or damaged inventory
• Customer abuse
• Missing returns
• Evaluate case eligibility and ROI before pursuing disputes.
• Draft clear, concise, and policy-aligned case communications to maximize approval rat...