E-Commerce Customer Relationship Management Specialist

WORK SCHEDULE AND COMPANY-INITIATED BENEFITS
40-hour compressed work week schedule
5 days a week, 8 hours a day (flexischedule)
Work-form-Home credits
HMO and Insurance
Paid leaves
Employee Discount
Salary Loan
Performance-based Annual Salary Increment
Gratuity Pay
JOB PURPOSE
Responsible for doing campaign management for promotions (Targeted Promotion or Mass Media Promotion). This position focuses on, but not limited to, customer loyalty and rewards program. CRM Specialist should also be able to analyze the needs of the customers and suggest improvements to support the brand.
JOB DUTIES AND RESPONSIBILITIES
Responsible for the design, implementation and support of the Customer Relationship Management strategy.
Collaborates with business teams to create a loyalty and rewards program.
Makes sure that the customer database is correctly segmented in order to target marketing activities appropriately.
Responsible for the loyalty campaigns, r...