E-Commerce Customer Relationship Management Specialist

WORK SCHEDULE AND COMPANY-INITIATED BENEFITS

• 40-hour compressed work week schedule
• 5 days a week, 8 hours a day (flexischedule)
• Work-form-Home credits
• HMO and Insurance
• Paid leaves
• Employee Discount
• Salary Loan
• Performance-based Annual Salary Increment
• Gratuity Pay

JOB PURPOSE

Responsible for doing campaign management for promotions (Targeted Promotion or Mass Media Promotion). This position focuses on, but not limited to, customer loyalty and rewards program. CRM Specialist should also be able to analyze the needs of the customers and suggest improvements to support the brand.

JOB DUTIES AND RESPONSIBILITIES

• Responsible for the design, implementation and support of the Customer Relationship Management strategy.
• Collaborates with business teams to create a loyalty and rewards program.
• Makes sure that the customer database is correctly segmente...