E-Commerce Customer Service

About the Role Are you a sports enthusiast who loves helping people? As Decathlon’s online presence continues to boom across our official website, Shopee, and other digital platforms, we are looking for an energetic E-Commerce Customer Service to join our B2C Logistics team.

In this role, you are the digital face and voice of Decathlon. You will bridge the gap between our e-commerce operations, logistics center, and retail stores, ensuring that our online shoppers receive the exact same incredible experience as they would walking into one of our physical branches. If you love solving problems and turning frustrated online shoppers into loyal fans, this is the team for you!

What You Will Do

• Digital Customer Support: Act as the first point of contact for our online shoppers. Handle inquiries via live chat, social media, email, and phone with a helpful, energetic, and professional attitude.