E-Commerce Customer Service Executive

Luxasia

Contract Bangkok, Bangkok Information and Record Clerks

Posted:

June 03, 2026

Location:

Bangkok, Bangkok, Thailand

Job Description

Description

Respond to E-commerce Customer Service chats 
Provide real-time response to customer’s inquiries and concerns and ensure the brand provides the highest level of customer service, propose additional products to customers as deemed appropriate. 
Assist in addressing customer’s order concerns and liaise with respective teams until concern is closed
Report customer concerns to the marketplaces as needed
Remain up-to-date with brand campaigns, product catalogue, promo offers, and category trends.
 Aid the Ecommerce Operations team in arranging special deliveries, filing claims, tracking returns, among others
Requirements
 Strong communication and writing skills. 
 English literacy especially in writing 
 Good coordination and project management, and problem solving skills
 Process attention to detail, beauty product knowledge 
Quick learner with the ability ...
                

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Job Overview

Job Type: Contract

Location: Bangkok, Thailand

Posted: June 03, 2026

Deadline: July 13, 2026