E-commerce Customer Service Representative

Job title

E-commerce Customer Service Representative

Location

Barranquilla Metropolitan Area

Overview

The E-commerce Coordinator is responsible for coordinating online order processing and handling product data management on E-commerce platforms with retail customers and accounts.

Responsibilities

• Monitor daily online sales operations.
• Ensure timely order fulfillment and accurate email communications with customers.
• Coordinate directly with the Logistics and Operations teams for shipment of orders, cancellations, returns, or exchanges.
• Collaborate with the Customer Service department when routing claims.
• Manage the online catalog and product data: enter all product information including prices and imagery, categorize products, and merchandise on site using the backend interface.
• Oversee setup with fulfillment centers (coordinate orders, transfers of stock, receiving, etc.). ...