E-commerce Customer Support – Email

Location: Gulberg, Lahore (On-site)

Shift: 9:00 AM – 5:00 PM

Job Type: Full-time

About the Role:
We are looking for dedicated Customer Support Executives with proven e-commerce experience to provide high-quality support for our B2B clients. You will manage customer inquiries via email and chat, follow SOPs, and contribute to improving customer satisfaction and retention.

Key Responsibilities
:

• Respond to customer inquiries with professionalism, accuracy, and empathy
• Resolve order, billing, and product-related issues using internal tools and SOPs
• Meet defined KPIs: response time, quality benchmarks, and CSAT scores
• Document customer interactions accurately and escalate issues when needed
• Identify recurring issues and suggest process improvements

Requirements:

• Excellent English communication (spoken & written)
• Proven customer service experience, preferably in e-commerce...