E-Commerce Customer Support Specialist

About us

We're vibrant online store handling customer service for multiple stylish apparel brands. We're in search of talented individuals who can join us as E-Commerce Customer Support Specialists.

What you'll do

• Assist customers via phone, e-mail, and chat independently
• Resolve customer queries and issues in a proactive and friendly manner
• Provide detailed information about our products, orders, and shipping processes
• Guide customers through the purchasing and return processes
• Collaborate with other teams to ensure customer satisfaction for various apparel brands

What we're looking for

• Strong communication skills in English, both written and spoken
• Previous experience in customer service is beneficial
• Familiarity with online shopping and e-commerce practices
• Ability to work independently and handle tasks efficiently
• Punctuality and re...