E-commerce Executive

E-Commerce Executive

About the Role

We are looking for a proactive and detail-oriented E-Commerce Executive to support daily operations across Shopee, Lazada, Amazon, TikTok and other online channels. You will ensure smooth order fulfilment, maintain accurate product listings, handle customer enquiries, and support marketing activities to drive online sales.

Key Responsibilities

• Manage and update product listings (pricing, images, descriptions, stock levels).
• Coordinate order fulfilment, delivery arrangements, and resolve delivery issues.
• Handle customer enquiries, refunds, and returns professionally and promptly.
• Support marketing efforts with basic digital content creation (visuals, banners, product displays).
• Participate in platform campaigns and optimise listings for better visibility and sales.
• Prepare weekly/monthly sales and operational reports.
• Identify process improvem...