E-Commerce Executive

POSITION SUMMARY Assist the team to drive business at each location, by managing inventory and e-commerce orders partnering with regional 3PL provider Manage complex data effectively and provide relevant feedback in timely manner Manage deliveries, refunds, return and on ground logistic support for all e-commerce order Assist and resolve customer quires and issues via email, phone, and chat
KEY AREAS OF RESPONSIBILITIES Manage ecommerce business primarily from key business KPIs including GMV, net sales, traffics, conversion, AOV Sales and marketing performance – monthly promotion and campaign planning, especially localisation campaign activation to win in local market Recruit new buyer and retain existing buyer to drive repeat purchase Expand channel reach by working with marketing team Support ideation and execution of features and enhancements o improve customer shopping journey Gathering competitors analysis and industry insight Recommend and execute stock transfers regularly bet...