E-commerce Fulfillment Customer Specialist

About the role

This is a full-time role rapidly growing e-commerce operations. As an E-commerce Fulfillment Customer Specialist, you will be the voice of our brand, providing an exceptional customer experience through phone, email, and chat support. In this dynamic position, you will play a crucial role in ensuring our customers receive their orders seamlessly and their inquiries are resolved efficiently.

What you'll be doing

• Respond to customer inquiries and concerns via phone, email, and chat in a professional and empathetic manner
• Process customer orders, returns, and exchanges accurately and in a timely manner
• Troubleshoot and resolve complex customer issues, escalating where necessary
• Gather and provide feedback to improve our products, services, and processes
• Contribute to a positive team environment and share best practices with colleagues
• Maintain detailed records and adhere to all company policies and pr...