E-commerce Operation Specialist

We are looking for a highly organized, proactive, and data-driven Brand EC Ops Specialist/Manager to lead end-to-end brand e-commerce operations across Shopee, Lazada, and TikTok Shop.

You will manage the full campaign engine, pricing/merch strategy, livestream coordination, and daily store operations, ensuring smooth execution and continuous sales growth.

This role requires strong ownership, structured thinking, and the ability to work cross-functionally with marketing, merchandising, warehouse, livestream teams, and platform counterparts.

Key Responsibilities:

Shop Operations

• Execute listing creation and ensure accurate ERP binding.
• Monitor warehouse stock and inventories and coordinate replenishment across channels.
• Supervise CSR including chat broadcast, customer inquiry response quality, and SOPs.
• Maintain account health across platforms (violations, late shipment rate, cancellation rate, etc.).
• Build o...