E-commerce Operations Executive

Job Description

We are seeking an E-commerce Operations Executive to manage daily end-to-end fulfillment operations for eCommerce and 3PL activities. This role oversees inbound, inventory control, order processing, dispatch, returns management, and operational reporting, ensuring SLA compliance and service quality.

Key Responsibilities

Fulfillment Operations

• Oversee daily end-to-end fulfillment activities from inbound, picking, packing to dispatch
• Ensure orders are processed within defined SLAs and cut-off timelines
• Plan wave picking and allocate manpower for peak and non-peak periods
• Monitor order backlog, aging, and exception handling

Inbound & Inventory Management

• Supervise inbound receipts, GRN creation, and put-away accuracy
• Ensure FIFO/FEFO compliance and proper bin location discipline
• Conduct cycle counts and inventory reconciliation
• Investigate...