E-commerce Service Desk Manager

Leader is a fast-growing e-commerce and trade business specialising in home improvement products, including doors, flooring, and interior finishes. Our brands include:

● Leader Online – our flagship e-commerce platform serving homeowners across the UK.

● Leader Trade – a dedicated B2B platform supplying builders, developers and trade professionals.

● Nôsa – a premium bathroom brand focused on affordable luxury for modern homes and high-end developments.

● VIPDELIVERED.com – our in-house logistics fleet providing premium in-home delivery across the UK. With significant investment in technology, e-commerce platforms and automation, Leader is entering an exciting phase of growth as we scale our systems, improve our customer experience, and optimise internal operations.

We are now looking for an E-commerce Service Desk Manager to help drive operational excellence across our e-co...