E-Commerce Specialist, Omni Operations

Overview

Are you passionate about creating optimal shopping experiences online while also shaping our omnichannel future? You will shape how customers interact with our jewelry brand whether they’re shopping online, visiting a store, or browsing a digital marketplace. You are a dynamic and data-driven professional to manage eCommerce operations and lead omnichannel services. You enjoy cross-functional collaboration and are committed to enhancing the customer experience at every touchpoint.

Responsibilities

Operational Excellence

• Lead e-commerce operations for Singapore across product cataloguing, listings, fulfilment, inventory, delivery time and return rates
• Support e-commerce operations in Japan and assisting to resolve pain points
• Track productivity, service levels, returns and recommend points to improve efficiency of teams
• Ensure accurate stock management and availability
• Supervise logistics and deliv...