Job Description
Company Description
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
Job Description
The EAP Inbound Counsellor is responsible for providing immediate short-term emotional support, assessment and guidance to employees and their immediate family members accessing the Employee Assistance Programme.
This role focuses on first-line counselling, risk assessment, stabilisation and appropriate referral ensuring a safe, empathetic and professional experience for every caller.
JOB DETAILS
BUSINESS UNIT: Operations - Clinical Support
DATE OF JOB PROFILE: 4 February 2026
FAIS: No
KEY OUTCOMES (not limited to) Level 4 ...
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