Early Resolution Officer - Bilingual Role

Join Ombudsman Ontario as a Bilingual Early Resolution Officer in Toronto, where your expertise will drive fair public service solutions in French and English.
As a full-time, permanent officer, you will engage with individuals regarding complaints addressed to the French Language Services Unit. This role requires strong analytical skills and a commitment to resolving issues fairly while collaborating with various stakeholders and communities. You will work independently and as part of a team to ensure compliance with the French Language Services Act.
Key Responsibilities:
• Handle complaints for Francophone service issues
• Triage and prioritize to manage resolutions
• Analyze complaints to determine escalation needs
• Assist with identifying complaint patterns within the community
• Contribute to special investigation report writing
Requirements:
• Bilingual with superior English and French skills
• At least two years of relevant experience
• Degree i...