EASTWOOD | Unified Communications Engineer 1

Position Summary:
The Unified Communications (UC) Technician is responsible for aspects of maintaining, configuring, and sustaining the Avaya Aura VoIP environment including:  operations and maintenance of existing UC environment and assist with configuration of Avaya hardware/software and associated platform. In addition, the UC Technician will possess some knowledge of unified communications, networks, and telecommunications.  Understanding local area network/wide area network (LAN/WAN) operations are required to ensure optimum configuration and operation of all integrated systems.
Overall Responsibilities:
Assist engineers in maintaining, configuring, and sustaining the Avaya Unified Communications environment (VOIP, Contact Center, and other Collaboration technologies)Call Flow Design in interaction (ACD, CTI, IVR) for AVAYA and GENESYSAbility to diagnose, research and resolve problems as directed by engineers associated (but not limited to) with Avaya PBX, Avaya ACD, V...