eCOA Technologies Customer Support

Job Description Summary



Essential Functions

• Supports in providing Tier 2 technical support and service activities for IQVIA's products and services for a designated client, group of clients or end users.

• Assists in identifying and troubleshooting problems with software applications, recommends corrective action, and provides feedback based on client experiences to support product and process improvements.

• Has a basic understanding of suite of client's vendors and IQVIA products and works with client to create tickets, troubleshoot problems, and escalate complex technical issues.

• Documents known technical issues and provide resolutions/resolution plans, keeping the client updated regularly through the incident management tool.

• Has broad understanding of quality standards and work requires minimal revision.

• Interpersonal skills and technical product knowledge and expertise are important to responding to ...