eCOA Technologies Customer Support

Job Description Summary

Essential Functions
• Supports in providing Tier 2 technical support and service activities for IQVIA's products and services for a designated client, group of clients or end users.
• Assists in identifying and troubleshooting problems with software applications, recommends corrective action, and provides feedback based on client experiences to support product and process improvements.
• Has a basic understanding of suite of client's vendors and IQVIA products and works with client to create tickets, troubleshoot problems, and escalate complex technical issues.
• Documents known technical issues and provide resolutions/resolution plans, keeping the client updated regularly through the incident management tool.
• Has broad understanding of quality standards and work requires minimal revision.
• Interpersonal skills and technical product knowledge and expertise are important to responding to daily customer-centric activities.

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