Job Description
Our rapidly expanding e-commerce company in the beauty sphere seeks an experienced Ecommerce Customer Service Lead to join our team and help take us to the next level in our expansion and customer experience.
Please note this position starts the work day at 11:30AM Argentina time and finishes at 8pm, please confirm this is suitable for you before applying
This exciting role will see you take your proven work history in this field to new heights whilst working with an innovative team.
Your Key Responsibilities
Monitoring the flow of orders/returns through all channels to ensure we meet processing/shipping standards.
Create and improve policies, workflow, macros to deliver a high-quality customer experience
Customer interactions
Internal Requests
Handle customer escalations
Identify and lead projects to focused on improving efficiency & processes
Weekly reporting for all channels to determine customer inquiry trends
Apply for this Job
Submit your application for the Ecommerce Customer Service Lead position at Sistaco.
Apply Now Save for Later